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Returns & Exchanges
At Bonalla, customer service is our top priority and we want you to be happy with your purchase. If you’re not 100% satisfied with a product you purchase from us we’ll happily accept returns and or exchanges within 30 days of clean, unworn and unwashed merchandise for a full refund. The product needs to be returned and received by our warehouse within 30 days of your order date. For items purchased on special promotion with a discount of 40% or more from original retail price, we only accept exchanges and cannot provide a refund.
Just keep the packing slip that came with your order and all the original packaging materials. Then call us at 888-808-4129, or email us at firstname.lastname@example.org so we can help you process a return authorization. Please don’t return the product without a packing slip or return authorization and allow at least three weeks to process your return.
All returns must be sent to the following address (regardless of where they were shipped from)
3268 Governor Drive
San Diego, CA 92122
When returning a product, make sure you use a carrier who can track and ensure your package. Unfortunately, Bonalla.com can’t be responsible for goods that somehow get lost on their way back to us. If you return products to an address other than the one listed above or without contacting us first, we have to charge a $10.00 restocking fee.
Remember, all returns must be clean, unworn and unwashed. If you have any questions about our policy, please call us before you return your product. Ultimately, we make our final decision on any product return once the product is in our hands.
Please note that we do not cover any import taxes, duties, and fees for orders outside the United States. If you are unsure, please inquire about shipping to your specific country, or check with your local authorities. For international returns, the customer is responsible for return shipping and any customs fees, taxes or other costs that arise from returning the product to us. Please contact us for more details at 888-808-4129
No worries if your gift is the wrong color or size. We can help you get the right gift. Please, contact us directly for information about how to exchange a gift. Call us at 888-BON-ALLA, or email us at email@example.com.
If you'd like to exchange something for a different size or color, or just get something else all-together, we'll pay for the shipping on the new order. Send the original item back and we'll issue a credit back to the card used to place the original order.